Privacy Policy

Last updated: [24.06.26]

At Glossology, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you make an enquiry, book a service, use our website, or communicate with us.

By using our website, submitting an enquiry, or booking a service with Glossology, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Glossology is a mobile vehicle detailing and valeting business providing professional car care services.

For the purpose of data protection law, Glossology is responsible for deciding how your personal information is collected, used, and stored.

Business Name: Glossology
Contact Email: [Insert Email Address]
Phone Number: [Insert Phone Number]
Business Location/Service Area: [Cardiff, Neath, Swansea and surrounding areas]

2. What Personal Information We Collect

We may collect and process the following personal information:

Your full name
Contact details, including phone number and email address
Service address or appointment location
Vehicle details, such as make, model, registration, and condition
Booking details, including selected services, appointment times, and notes
Payment or deposit confirmation details
Messages, enquiries, and communication history
Photographs or videos of your vehicle before, during, or after the service
Website usage information, where applicable, such as cookies or analytics data

We only collect information that is relevant and necessary for providing our services, managing bookings, communicating with customers, and operating our business.

3. How We Use Your Information

Glossology may use your personal information for the following purposes:

To respond to enquiries
To confirm, manage, amend, or cancel bookings
To provide mobile detailing and valeting services
To contact you regarding your appointment
To process payments, deposits, invoices, or receipts
To keep records for business, tax, and accounting purposes
To improve our services and customer experience
To handle complaints, disputes, or service issues
To send service updates, reminders, or follow-up messages
To use vehicle images for business records, marketing, social media, or portfolio purposes where appropriate consent has been obtained

4. Lawful Basis for Using Your Information

We will only use your personal information where we have a lawful reason to do so. This may include:

Contract:
Where your information is needed to provide a service you have requested or booked.

Legitimate Interests:
Where information is needed to operate and manage the business, respond to enquiries, prevent disputes, improve services, or maintain customer records.

Legal Obligation:
Where we are required to keep certain information for accounting, tax, or legal reasons.

Consent:
Where you have given permission, such as for marketing messages or the use of identifiable photos or videos of your vehicle for promotional purposes.

5. Vehicle Photos and Videos

Glossology may take photos or videos of vehicles before, during, and after a service for quality control, record keeping, proof of vehicle condition, and promotional purposes.

Where images or videos are used for marketing, social media, website content, or advertising, we will ensure they do not intentionally disclose unnecessary personal information. Vehicle registration plates may be blurred or covered where appropriate.

Customers may request that their vehicle images are not used for marketing purposes by contacting Glossology directly.

6. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted third parties where necessary to operate our business, including:

Booking system providers
Payment processors
Website hosting providers
Email, phone, or messaging platforms
Accounting or bookkeeping services
Legal, insurance, or professional advisers, where required

Any third parties we use are expected to handle your personal information securely and only for the purpose required.

7. How We Store and Protect Your Information

We take reasonable steps to keep your personal information safe and secure. This may include secure devices, password protection, restricted access, secure booking systems, and appropriate digital storage.

However, no method of electronic storage or online communication is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

Glossology will only keep your personal information for as long as reasonably necessary.

We may keep customer records, booking details, invoices, and payment-related information for business, tax, accounting, legal, or dispute-resolution purposes.

Where information is no longer required, we will securely delete, anonymise, or dispose of it where appropriate.

9. Marketing Communications

We may contact you with offers, updates, reminders, or promotional information where you have given consent or where we are legally permitted to do so.

You can opt out of marketing communications at any time by contacting Glossology directly or following any unsubscribe instructions provided.

We will not send excessive or irrelevant marketing communications.

10. Cookies and Website Tracking

If the Glossology website uses cookies, analytics, tracking pixels, or similar technologies, these may collect information about how visitors use the website.

Cookies may be used to:

Help the website function properly
Improve website performance
Understand visitor behaviour
Support advertising or marketing activity

Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Object to certain uses of your information
Ask us to restrict how your information is used
Withdraw consent where consent is being relied upon
Request that your information is transferred to another provider, where applicable

To exercise any of these rights, please contact Glossology using the contact details provided in this policy.

12. Complaints

If you have any concerns about how Glossology handles your personal information, please contact us first so we can try to resolve the matter.

You also have the right to raise a complaint with the UK Information

Commissioner's Office if you are unhappy with how your personal data has been handled.

13. Changes to This Privacy Policy

Glossology may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal requirements.

The latest version will be made available on our website or provided upon request.

14. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

Glossology
Email: glossology.detailing@gmail.com