Terms of Service
This statement was last updated on 24.06.26
Thank you for choosing Glossology.
Before making a booking, it is the customer's responsibility to carefully read and understand these Terms of Service. By booking any service with Glossology, you acknowledge that you have read, understood, and agreed to be bound by the terms, conditions, policies, and procedures outlined within this document.
These Terms of Service have been created to ensure transparency, protect both the customer and Glossology, and establish clear expectations regarding bookings, vehicle condition, service limitations, cancellations, payments, liabilities, and customer responsibilities.
If you have any questions regarding these terms, please contact us prior to making your booking. Failure to read these Terms of Service does not exempt customers from their obligations or acceptance of the policies contained herein.
By proceeding with a booking, you confirm your acceptance of these Terms of Service in full.
Excessively Dirty Vehicle Policy
At Glossology, we take pride in delivering the highest standard of vehicle detailing and valeting services. To ensure fairness and maintain service quality, an additional charge may apply for vehicles that are deemed excessively dirty.
A vehicle may be classified as excessively dirty if it contains, but is not limited to:
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Excessive mud, sand, or debris
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Heavy pet hair contamination
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Excessive food waste or spillages
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Bodily fluids (including vomit, urine, blood, or other biohazards)
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Excessive mould or mildew
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Significant staining requiring specialist treatment
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Excessive rubbish or personal belongings that require removal before work can commence
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Construction dust, paint overspray, or other heavy contamination
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Where possible, customers are encouraged to provide accurate information regarding the condition of their vehicle when booking. If, upon inspection, the vehicle is found to require substantially more time, labour, equipment, or specialist products than expected, Glossology reserves the right to apply an additional charge. Any additional costs will be discussed and agreed with the customer before work proceeds.
For health and safety reasons, Glossology reserves the right to refuse service on vehicles containing hazardous materials, excessive biohazards, or conditions that present a risk to staff or equipment.
Our aim is always to be transparent, fair, and ensure every customer receives the best possible results for their vehicle.
By booking a service with Glossology, customers acknowledge and accept this Excessively Dirty Vehicle Policy.
Customer Water & Electricity Access Policy
To ensure the highest quality of service and support environmentally responsible operations, Glossology requires customers to provide reasonable access to both a water supply and electrical power at the service location.
Access to these utilities allows us to operate our professional detailing equipment safely and efficiently, ensuring the best possible results for your vehicle while reducing our environmental impact.
Providing access to water and electricity helps us to:
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Deliver a more efficient and effective detailing service.
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Ensure specialist equipment performs to its full capability.
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Reduce unnecessary fuel consumption and emissions associated with generators and transported water supplies.
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Support sustainable and environmentally conscious business practices.
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Maintain competitive pricing by minimising additional operational costs.
Customers are responsible for ensuring that suitable and safe access to water and electricity is available prior to the commencement of the service. If access is unavailable upon arrival, Glossology reserves the right to reschedule the appointment or apply an additional charge where alternative arrangements are possible.
We greatly appreciate your cooperation in helping us provide exceptional vehicle care while promoting environmentally responsible detailing practices.
Cancellation & Rebooking Policy
At Glossology, we value both your time and ours. To ensure fair scheduling and availability for all customers, please review our cancellation and rebooking policy carefully.
1. Appointment Cancellations
Notice Requirement
Customers must provide a minimum of 24 hours' notice if they wish to cancel a scheduled appointment.
Late Cancellations
Appointments cancelled within 24 hours of the scheduled booking time will incur a £40 cancellation fee.
No-Shows
Failure to attend a scheduled appointment without prior notice will result in any deposit paid becoming non-refundable and may require full payment in advance for future bookings.
2. Rebooking Policy
Rebooking with More Than 24 Hours' Notice
Appointments may be rescheduled free of charge when requested at least 24 hours before the scheduled appointment time.
Rebooking Within 24 Hours
Requests to reschedule within 24 hours of the appointment will be treated as a late cancellation and may be subject to the £40 cancellation fee.
Weather-Related Rescheduling
As a mobile detailing service, weather conditions can occasionally impact our ability to safely and effectively complete work. Where adverse weather prevents the service from being carried out, Glossology will work with the customer to arrange an alternative appointment at no additional cost.
3. Exceptional Circumstances
We understand that unforeseen emergencies and unavoidable circumstances can occur. If you are unable to attend your appointment due to exceptional circumstances, please contact us as soon as possible. Any waiver of cancellation fees will be considered at the sole discretion of Glossology.
4. Acceptance of Policy
By booking a service with Glossology, you acknowledge and agree to this Cancellation & Rebooking Policy. Failure to comply with these terms may affect future booking availability.
Removal of Personal Items
& Child Seat Policy
To allow Glossology to carry out a safe, thorough, and efficient detailing service, customers are responsible for removing all personal belongings, valuables, loose items, rubbish, and child seats from the vehicle before the appointment begins.
This includes, but is not limited to:
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Bags, clothing, documents, coins, chargers, tools, and personal effects
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Items stored in door pockets, glove boxes, centre consoles, boot areas, and under seats
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Child seats, booster seats, baby seats, and child-related accessories
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Any fragile, valuable, or sentimental items
Glossology will not be held responsible for any loss, damage, or misplacement of personal belongings left inside the vehicle.
For safety, liability, and correct installation reasons, Glossology does not remove, refit, or reinstall child seats, booster seats, or baby seats.
Customers must remove these before the service if they require the seats or surrounding areas to be cleaned.
If personal items or child seats remain inside the vehicle, these areas may be cleaned around where possible, but Glossology cannot guarantee a full clean in obstructed areas.
By booking a service with Glossology, customers acknowledge that it is their responsibility to remove all personal items and child seats before the appointment begins.